How can we help?

Email [email protected] for help with Medux. Use your account email when contacting us about an account or payment so we can locate the relevant records.

• Your account email and the page or tool you were using.
• A short description of the issue and what you expected to happen.
• The task ID or request ID, error message, and approximate time of the issue.
• For billing issues, the invoice or payment reference and purchase date.
• A screenshot or a minimal example with private information removed, if helpful.

Keep passwords, verification codes, full payment card details, and API keys out of your message. If an API key has been exposed, disable it in your account and create a replacement.

• API quick start — connect Medux to your application.
• API reference — check endpoints and request parameters.
• Media results — review task outputs and download available files.
• Billing — review your subscription, invoices, and renewal settings.
• API keys — create or disable keys for your integrations.

For requests about personal information, account deletion, unauthorized use of a face or voice, or content that may infringe your rights, email our team with the relevant page or task reference and a description of your request. Read our Privacy Policy and Terms of Service for more information.